By: Victoria Lieber
September 28, 2022
Now that you’ve built your dream team and gotten them trained on your chat platform, it’s time to apply what you’ve learned to a live conversation!
Handling your first live chat may be a little intimidating, but don’t worry— we’ve got you covered.
A consumer can start a conversation instantly–which is great–but they can end one just as quickly. To maximize engagement during the chat, you’ll want your team to follow some general “best practice” guidelines.
Here, you can use some of ours as a starting point:
We’ve been experts in the industry for over a decade, and just last year we handled over 12 million chats and produced over 5 million leads. No matter what tool you use, these tips will help you build the foundations of your conversational masterpiece.
Check out all the articles in this series: