7 February 2023
Gubagoo Virtual Retailing Receives Highest Rated DrivingSales Dealer Satisfaction Award

Ranked #1 in Dealer Satisfaction, Gubagoo Virtual Retailing wins Highest Rated award in Digital Retailing Category.

HOUSTON, Texas – January 27, 2023 – Gubagoo, the leading provider of digital retailing and conversational commerce for automotive dealerships, received the “Highest Rated” award for Gubagoo Virtual Retailing  for the fourth year in a row. The award was presented today at the thirteenth annual DrivingSales Dealer Satisfaction Awards event in conjunction with the 2023 NADA Show. Gubagoo Virtual Retailing received the top dealer satisfaction ranking in the Digital Retailing category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community. 

“We’re honored Virtual Retailing has been recognized yet again as highest-rated by the dealer community, and grateful for the enthusiastic reviews from dealers,” said Brad Title, president of Gubagoo. “It is vital to continue to meet the needs of consumers, and the dealers catering to them, with functionality that is not only easy to use, but transitions seamlessly when the customer moves from shopping online to doing so in-store, or vice versa.”

In addition to the industry-leading car buying experience Gubagoo Virtual Retailing offers customers and dealers, the company continues to innovate and enhance the platform. 

Gubagoo ChatSmart was also awarded once again, receiving a Top Rated designation for Messaging Tools & Service. This is the eighth year in a row the best-in-class managed live chat technology has been recognized.

“Winning an award eight times should leave no doubt in anyone’s mind that our strong emphasis on chat quality, as well as continuous innovation, validates ChatSmart is the most powerful tool available to dealers today,” said Title.

More than 8,500 dealerships, including 90% of the top 150 automotive dealer groups in North America, use Gubagoo’s chat, texting, behavioral marketing, and digital retailing tools to build trust with customers, generate higher quality opportunities, and sell more cars.

“We congratulate Gubagoo on receiving the ‘Highest Rated’ Digital Retailing Award and ‘Top Rated’ Messaging Tools & Service Award, accolades we consider to be one of our industry’s most important because it comes directly from dealers,” said DrivingSales CEO and Founder Jared Hamilton. “In our thirteenth year of presenting these awards, we feel especially proud that DrivingSales Vendor Ratings continue to help dealers make smart and informed decisions through thousands of peer reviews that lead them to outstanding service providers such as Gubagoo Virtual Retailing and ChatSmart. We’re thrilled Gubagoo Virtual Retailing and ChatSmart have been recognized as one of the best by the people to whom their services count the most: the dealer community.” 

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction with vendor products and services, and are based on cumulative ratings tallied and verified over the calendar year (January – December) at https://www.drivingsales.com/vendor-ratings. DrivingSales Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products and solutions in their stores. DrivingSales has a dedicated team that goes through each review and confirms that it was left by an actual dealership employee. Full award results are available online at https://www.drivingsales.com/dealersatisfactionawards.

About Gubagoo
Gubagoo is the leading provider of conversational commerce and retail solutions for both automotive dealerships and OEMs. More than 8,500 dealerships worldwide partner with Gubagoo, including 90% of the top dealer groups in the U.S. (Gubagoo.com)

About DrivingSales
DrivingSales is a professional network serving the auto industry with dealer-driven news and information, online training, and performance data, all to enable dealers to make critical business decisions at their dealerships. DrivingSales’ mission is to connect progressive dealership professionals to the people and information they need to maximize their success. Founded by a third-generation car dealer, and opened up to the industry in 2008, today DrivingSales has registered users in over 50% of new car dealerships in the US and is active in several other countries around the globe. To learn more about the DrivingSales community, training or employee management visit DrivingSales.com.

Gubagoo Media Relations:

DrivingSales Media Relations:
Natalie Nielson, DrivingSales